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On the Job Telephone Skills

(Item# MM981SL)

Be sure to watch the “Mind Your Manners” video at the bottom of this page!  

The telephone remains a central means of communication in the workplace. This module of multimedia instruction covers key aspects of using the telephone at work. Topics encountered will include presenting a pleasing telephone personality, taking thorough messages and practicing courteousness.

Exposure To…

  • How Good Telephone Service Affects a Business’ Success
  • Ways to Present a Pleasing Telephone Personality
  • Steps to Take When Answering the Phone
  • Transferring a Call
  • Items Included in Taking a Message
  • Handling Complaints from Customers
  • Steps to Take When Placing a Call